Delivery
Orders will be sent with Hermes and delivered on a standard 2-working-day service. We aim to dispatch everything same-day up to a 2pm cut off, though this can be subject to change during peak periods.
Currently we're only able to deliver to UK addresses, however please get in touch if you're based overseas and interested in any of our products, as we may have a distributor who could help.
Returns
At Nilpure we hope you’re satisfied with your purchase, however we know that sometimes you will need to return an item. If you are unhappy with the goods for any reason, please return your item to us at the below address:
Nilpure Website Returns
Tetrosyl
Royle Barn Rd
Rochdale
OL11 3DU
We are happy to offer an exchange or refund on unused items returned within 30 days. If the item is faulty we are happy to offer a refund or exchange where available.
Before returning your item(s) please contact us at help@nilpure.com to advise. This will help us to track your return and ensure you receive your exchange or refund promptly.
Any products returned must not be devalued, should be in a re-saleable condition & include the documentation and original packaging. Ensure you have contacted our customer services beforehand, and read our Terms and Conditions. For faulty goods, we can arrange a pick-up service free of charge.
All goods will be inspected before an exchange or refund is applied.
The Nilpure story began when we started to wonder whether or not hand sanitisers could be better to use, more enjoyable, and more memorable. Our mission statement "Not all hand sanitisers are the same" then developed, which perfectly encapsulates the concept behind Nilpure. We created hand sanitisers that sanitise, moisturise & freshen in one and they smell great too.
Nilco is the professionals’ choice for essential cleaning chemicals for housekeeping, washrooms, catering and the licenced trade.
We have a range of products designed to be used on all hard surfaces found in kitchens, washrooms and bathrooms for commercial and domestic applications.
Our products are specially formulated for professional environments where COSHH and FSA regulations are paramount and performance is essential.
Nilco is developed and manufactured by James Briggs Limited.
Founded in the North of England almost two centuries ago, James Briggs Ltd is proud to be one of Europe’s largest consumer chemicals businesses.
Still at home in Oldham, we have the capacity to distribute up to 150 million aerosols and 30 million litres of high performance product, every year.
James Briggs Ltd is a Tetrosyl Group Limited company. Tetrosyl is the largest supplier of car care, car parts and car accessories in the UK and distributes over 40,000 automotive product lines alongside Nilco via Tetrosyl Express Limited, its MotorWorld stores, online platforms including Maccess Direct, and through an extensive network of carefully selected partners.
nilcouk.com is managed by Tetrosyl Express Limited and orders placed on this website are fulfilled by Tetrosyl Express Limited.
